Discord disabled your account for suspicious activity

When Discord disables an account for suspicious activity, it usually thinks someone else may have got in. That is a security step, not always a finding that you broke the rules. Secure your email first, look for Discord's email and its password reset link, and send a ticket through Discord's hacked account form if you are still locked out. If you live in the EU and Discord treats it as a rule break, you have free complaint rights.

What this message means

Discord watches for signs that an account is no longer in its owner's hands: logins from unusual places, a sudden wave of spam DMs, or a token used by someone else. Users who got this notice report an email from Discord saying it believes the account may have been compromised.

Other causes can look similar. Discord forbids self-bots (scripts that automate a normal account) and can end accounts that use them. A bank's fraud report on a Discord purchase can also lead to a suspension while Discord investigates.

Security lock or rule break?

Read every email from Discord, including spam. The wording tells you which path you are on.

• "May have been compromised": a security step. The fix is to prove the account is yours and secure it.
• "Spam", "platform abuse" or "Terms of Service": a decision about your behaviour, even if a hacker caused it. That needs an appeal. See the Discord suspended guide.

Some people get both emails. Then do both steps.

What to do now

1. Secure your email account. Change its password and turn on two-step login. Whoever controls the email controls the Discord account.
2. Look for the "Discord Email Address changed" email. Discord says its link lets you undo an email change.
3. Use the reset link in Discord's suspicious activity email, if you got one. Pick a new password you have never used anywhere.
4. Still disabled? Send a ticket at dis.gd/hackedaccount. Say when you lost control, what you saw, and that the account is secure now. Attach screenshots.
5. For a fraud or rules suspension, appeal through dis.gd/request, the link in the violation notice, or User Settings, My Account, Standing.
6. Do not open new tickets every day. One clear ticket is easier to follow.
7. Do not create a new account while you wait. Discord can treat it as getting around a decision.

If you are sure Discord got it wrong, read Discord banned by mistake.

The EU route

If you live in the EU, the Digital Services Act (DSA) applies when Discord suspends or closes your account because it says you broke its Terms or posted illegal content. Discord's help says its DSA appeals cover decisions made because content is illegal or breaks its Terms, so a pure security lock may not count.

• Discord must give a clear statement of reasons: the facts, the rule, whether automated tools were used, and how to challenge it.
• You can file a free internal complaint for at least six months, not decided by automated means alone. A wrong decision must be reversed without undue delay.
• No certified dispute body lists Discord by name yet, but general certified bodies may still take the case. Decision within 90 days of the complete complaint.
• The GDPR gives you a free copy of your data within one month. Discord says to write to [email protected] if you cannot get into the account.
• Court stays open.

Outside the EU, Discord's hacked account form and appeal are your main routes. More on the Discord page.

Watch out for scams

Discord says its staff never contact you through the app. A DM from "Discord Support" or a friend offering to "appeal" your account is a scam. Never share your password, login codes or token.

Checked against: support.discord.com, support.discord.com, support.discord.com, support.discord.com, support.discord.com, support.discord.com